Logistics & Planning Coordination Specialist at Neuchâtel, Neuenburg

We are looking for a Logistics & Planning Coordination Specialist to strengthen our client’s teams for a temporary long-term assignment.

Location : Neuchâtel

LOGISTICS & PLANNING COORDINATION SPECIALIST POSITON

Tasks :

• Be the main point of contact for planning between production sites, carriers, and partners. 

• Create and maintain patient schedules in coordination with production and logistics providers. 

• Track collection, transport, delivery, and manufacturing activities. 

• Solve problems encountered throughout the patient journey and define action plans. 

• Communicate with internal and external stakeholders by phone and email. 

• Ensuring an optimal end-to-end customer experience. 

• Manage escalations and exceptions (product returns, replacements, quality deviations, etc.). 

• Update transactional data in BMS scheduling systems. 

• Participate in daily operational meetings and team transmissions. 

• Provide support to users of the scheduling portal. 

• Track and process requests through the case management system. 

• Lead certain meetings with the clinical and commercial teams.

• Comply with the SOPs, applicable procedures, and practices. 

• • Excellent communication and stakeholder management skills.

Profile:

Bachelor’s degree or at least 3 years of professional experience. 

Experience in a customer service or operational support environment.

Ability to manage multiple priorities simultaneously in a dynamic environment.

Ability to work in a regulated and international environment.

Professional proficiency in spoken and written English.