Afin de renforcer l’équipe, notre client recherche activement un Customer Service Representative.

Date de démarrage : Immédiate

Durée mission : 1 an

Localisation : Fribourg

CUSTOMER SERVICE REPRESENTATIVE – Temporary position

Main mission:

Ensure the complete processing of orders for assigned countries, from receipt to billing and shipping, ensuring compliance and customer satisfaction.

Tasks:

• Manage the complete cycle of orders (receipt, validation, billing, shipping).

• Track and resolve blocked orders.

• Prepare billing and shipping documents (export, import, banking).

• Organize the transport and ensure tracking until delivery.

• Respond to customer inquiries and provide product information.

• Maintain accurate sales projections and assess risks.

• Apply SOPs and compliance requirements.

• Participate in ad hoc projects and regular calls with clients/distributors.

• Build strong relationships with internal and external stakeholders.

Profile :

• Training in the field of customer service

• Ideally prior experience in customer service or order management.

• Knowledge of SAP, CRM and MS Office applications.

• Customer oriented, flexible, proactive.

• Ability to work under pressure, prioritize and manage multiple tasks.

• Excellent communication skills (written and oral).

• English/ French

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