Position: Senior Client Advisor – Luxury Retail

Key Responsibilities

Role & Activities

• Serve as a role model in delivering outstanding client experiences, reflecting the highest standards of professionalism and service.
• Support store management in achieving both qualitative and quantitative goals.
• Foster a positive and collaborative team environment, promoting high performance and engagement.
• Ensure the boutique maintains exceptional visual and operational standards in line with company guidelines.
• Actively participate in daily briefings and share insights on sales trends and client feedback.

Sales & Business Development

• Drive individual and team sales performance according to company expectations.
• Identify opportunities to enhance client engagement and boost sales using CRM tools and clienteling strategies.
• Contribute to the store’s commercial strategy by suggesting initiatives to maximize results.
• Build and maintain a portfolio of high-value clients, delivering personalized and exclusive experiences.

Client Management & CRM

• Develop and strengthen relationships with key clients to ensure loyalty and satisfaction.
• Provide tailored follow-up and after-sales service with meticulous attention to detail.
• Handle complex client requests and complaints with professionalism and discretion.
• Share best practices and assist colleagues in improving clienteling skills.
• Communicate valuable client insights to management to refine business strategies.

Product & Visual

• Demonstrate in-depth knowledge of all product categories, materials, and craftsmanship.
• Participate in product presentations and training sessions, acting as an in-store product expert.
• Ensure proper product care and contribute to maintaining the boutique’s refined visual identity.

Profile

• Minimum 7 years of experience as a Client Advisor in luxury retail.
• Strong expertise in Women’s Ready-to-Wear.
• Excellent interpersonal and communication skills, with the ability to build long-term relationships.
• Solid business acumen and a results-driven mindset.
• Advanced clienteling skills, capable of delivering bespoke and emotionally engaging service.
• Fluent in English and French (additional languages are a plus).
• Professional appearance, discretion, and a refined sense of luxury.
• Team-oriented with a proactive attitude.

What We Offer

• A dynamic and international work environment.
• Comprehensive onboarding and continuous product training.
• Career development opportunities within a leading luxury retail organization.
• Competitive compensation package and performance-based incentives.

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